Refund Policy

1. Refund Eligibility

At SmallHost.in, we strive to provide high-quality hosting services. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:

Refunds are only available for paid hosting plans (e.g., Premium, Reseller, Limitless).
Refund requests must be submitted within 30 days of the initial purchase.
Free hosting plans (Launchpad) are not eligible for refunds.

2. Non-Refundable Services

The following services are non-refundable:

Domain registration fees.
SSL certificates.
Add-on services(e.g., backup services, dedicated IPs).
Services purchased during promotional periods(unless otherwise stated).

3. How to Request a Refund

To request a refund, please contact our support team at hello@smallhost.in with the following information:

Your account details (e.g., username, email address).
The reason for your refund request.
Proof of purchase (e.g., invoice or transaction ID).

4. Refund Processing

Refund requests will be reviewed within 5 business days.
If approved, refunds will be processed using the original payment method within 10 business days.
Refunds may take additional time to appear in your account, depending on your payment provider.

5. Service Termination

Upon approval of a refund, your hosting account and all associated data will be permanently deleted. We recommend backing up your data before requesting a refund.

6. Disputes and Chargebacks

If you are dissatisfied with our services, we encourage you to contact us directly to resolve the issue. Unauthorized chargebacks or disputes may result in the suspension or termination of your account.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the revised Refund Policy.